One of the most important things our office does is offer assistance to veterans and their families. Our office has constituent service representatives who specifically work on issues pertaining to veterans and the military. Among their many duties, they help our brave men and women receive the benefits they have earned for themselves and their families. This could not be more important when veterans are wrongfully denied their benefits and services.

Such was the case for Walter Ross of Topeka. At the beginning of August Mr. Ross came into our office with an astonishing bill he received for an emergency ambulance transport with American Medical Response. The bill was $796.49. Mr. Ross is a disabled veteran and is covered 100% under Veterans Administration guidelines for issues connected to his service in the military. Yet, the VA denied his original claim for coverage for the ambulance.

Mr. Ross voiced this concern to our office because he believed the VA should cover this bill since the debt was the result of a medical emergency. Our Topeka District office contacted the VA to discover why Mr. Ross’ bill was not covered. We then received a response from the VA that “a second review of his claim was conducted and a decision was made to pay his AMR ambulance bill.” As a result of our inquiry, the VA reviewed Mr. Ross’ claim and concluded that he did not have to pay $796.49.

Our office works with federal agencies, including the VA, on a daily basis. We consider it an honor to assist our military heroes and ensure they receive the benefits they richly deserve. If you have received a bill from a provider of emergency medical transport in which the VA has denied payment, please contact our office. We would be happy to make an inquiry on your behalf.