Assistance with Federal Agencies (Casework)

If you are having a problem with a federal agency please let me know. My staff has helped thousands of constituents who have questions or need help with federal agencies. If you can't get an answer from a federal agency in a reasonable time, we might be able to help resolve a problem or get you the information you need. Here's some information that might be of help for the most common questions we are asked. If you don’t find an answer to your question here, please contact my Abilene, Big Spring or Lubbock District Offices.

Veterans

We help with problems with veterans’ benefits, eligibility determinations, VA home loans, and replacements of medals earned.

Social Security

Social Security benefits and eligibility or missing checks are things we help with often.

Immigration

We help with naturalization applications, immigrant petitions for relatives and adjustment of status applications that are delayed or lost.

Housing

We help with problems with housing vouchers, federal loan programs and HUD.

Passports

We help obtain passports in an emergency, replace lost passports and provide information about overseas travel restrictions.

Privacy Release Form

When requesting information from Randy Neugebauer’s office it is sometimes necessary to provide a privacy release form to give us access to retrieve your information.

    * Please print the attached form (Get Adobe Reader), fill it out, sign and mail to my Abilene, Big Spring or Lubbock office.