Sign up for my e-mail newsletter
Remembering Arkansas' Fallen

Help With a Federal Agency

As your representative, I am committed to helping you resolve any problems you may have with a federal agency. Some of these problems may include difficulty obtaining social security or veterans' benefits, applying for U.S. citizenship, or receiving an income tax refund. This section of my website will help you find the answers to your problems.

Click on the following links for information and answers to the most common problems constituents face with federal agencies.

Social Security Administration (SSA) — including questions on how to receive retirement or disability benefits.

Veterans Affairs (VA) — including information on service and non-service connected benefits and survivor benefits.

Internal Revenue Service (IRS) — including information on how to contact the IRS and how to get answers to federal income tax questions.

Federal Employee/Retirees — including information on disability retirement, survivor benefits, and changing your beneficiary.

Passport/Visa — including information on how to file for a passport or visa for American citizens.

Bureau of Citizenship & Immigration Services (BCIS) — including information on legalization, naturalization, and visitor, student, or business visas.

Help Filing a Case with My Office

If you did not find the information you were looking for either on my website or by contacting the federal agency directly, I encourage you to open a case with my office so we may assist you in this process. I have provided information below on how to file a case with my office.

Once you have determined that your problem is one with which I can be of assistance, you should follow the steps listed below to gather necessary information and material before you contact my office. This will help my staff to assist you more efficiently.

STEP ONE: Complete a Personal Authorization Form

Because of the Right to Privacy Act, you will need to complete a Personal Authorization Form giving permission for my staff to look into the matter on your behalf. Please call my staff at 1-800-866-2701 to request a form.

STEP TWO: Gather necessary paperwork

You must provide my staff with any paperwork you have regarding your case. This might include letters from the agency, medical forms, and other forms and documents relating to your problem.

The agencies listed below require additional information. My staff will need this before they can make inquiries on your behalf:

  • Internal Revenue Service Cases: The IRS uses its own Authorization Form which you must complete before they will respond to an inquiry from my office. You can either print this form by clicking the link below, or request one through the mail by calling my office at 1-800-866-2701.
  • Office of Personnel Management Cases: The OPM uses your CSA or CSF number as well as your Social Security number, and, in some cases your Date of Birth is helpful. To report the death of an annuitant and to apply for survivor benefits, you will need the death certificate.
  • Social Security Cases: You need to apply for Social Security Disability benefits (SSD) before you contact my office. Once you have applied, my staff will need to have information on the office at which you filed your claim or appeal and where you are in the process.
  • Veterans Affairs Cases: For these cases your C# would be helpful along with your Social Security Number.
  • Workers' Comp Cases: Your case number along with your Social Security Number will help us track your case.

Once you have completed the personal authorization form and gathered all the necessary paperwork, please contact one of my local offices for assistance. To better serve you, I have offices in three locations throughout the district. Each office serves several counties in the area. You may either call or visit the office closest to you for assistance.

Jonesboro Office
108 E. Huntington Avenue
Jonesboro, Arkansas 72401
(870) 972-4600
(870) 972-4605 (fax)

Cabot Office
112 S. First Street
Cabot, Arkansas 72023
(501) 843-3043
(501) 843-4955 (fax)

Mountain Home Office
1 East 7th Street, Suite 200
Courthouse Square
Mountain Home, AR 72653
(870) 425-3510
(870) 425-3511 (fax)

CONTACT MY OFFICE

2305 Rayburn H.O.B.
Washington, DC 20515
(202) 225-4076
(202) 225-5602 FAX
Map and driving directions

108 E Huntington
Jonesboro, AR 72401
(870) 972-4600
(800) 866-2701
(870) 972-4605 FAX
Map and driving directions

112 S. First Street
Cabot, AR 72023
(501) 843-3043
(501) 843-4955 FAX
Map and driving directions

1 E 7th St., Suite 200
Courthouse Square
Mountain Home, AR 72653
(870) 425-3510
(870) 425-3511 FAX
Map and driving directions