Casework

As a Congressman, one of my most important responsibilities is to help constituents see through the federal bureacratic fog. Many times my office can assist you by offering information such as a federal agency phone number or simply walking you through a governmental procedure like applying for a passport or visa. Other times, it may take additional research and a congressional inquiry. Regardless of the scope of the issue, my office is ready to help. To assist you in receiving the best service possible, please review what federal casework involves and how my office can be of assistance.

WHAT IS CASEWORK? Casework is the term used to define assistance provided by Members of Congress to constituents regarding federal agencies. Whether it’s a delayed Social Security check, a denied veteran’s claim, or a Medicare reimbursement dispute, each issue has to do with a federal program, rule, regulation or administrative decision resulting from the implementation of a public law. That’s where I come in -- because as a member of Congress, I have oversight over federal agencies.

NOTE: Because I am an elected official at the federal level, I do not have jurisdiction over city, county and state issues. Please contact your state representatives or local elected official. In addition, under the rules established by the U.S. House of Representatives' Committee on Standards of Official Conduct, I am unable to offer legal advice or recommend an attorney if you require one.

HOW DO I OPEN A CASE? Because of the Privacy Act of 1974, I am unable to begin work on your case until I have your written permission. The first step is to fill out the constituent service form. You may download the form directly from this website or call one of my district offices and it can be mailed or faxed to you. Please fill out the form completely, including your social security number, contact information, and an explanation of the problem you are having with the federal agency. Please also attach any supporting documents. After filling out the required information, please mail it to your nearest district office. Congressmen can only conduct federal inquiries for constituents that live within the Congressional district they are elected to represent. To learn if you live in Idaho’s Second Congressional District click on the district map or go to House of Representatives Web Page to find your represenative by typing in your zip code. For all agriculture related casework, please contact Charley Barnes in my Twin Falls office.

WHAT’S NEXT? After receiving your information, my office will contact the federal agency that has jurisidiction over your concern. Once the agency receives my inquiry, it will conduct an investigation and respond back to my office. I will forward all agency correspondence to you directly.