“I am having problems repaying my student
loans. Can Senator Kyl help me?”
Senator Kyl can inquire with USA Group Services,
the organization which administers the loans, about the status
of your loans after receiving your written authorization.
“My school closed before I finished my program.
What about my student loan?”
If your school closed while you were attending,
you may be eligible for a partial cancellation of your loan. Senator
Kyl can inquire with the Department of Education if provided with
the appropriate supporting documentation.
“My child is having problems with the principal
at the middle school. I would like Senator Kyl to help our family.”
While Senator Kyl would like to assist with a problem
like this, it is not within his jurisdiction to get involved with
issues at the local level. The appropriate body to contact in
a case like this is the school board for that school district.
“I do not want to repay my student loans.
Can Senator Kyl assist me in getting my loans canceled?”
There are established criteria for the cancellation
of loans, which the Senator can provide to you. If you do not
meet these criteria, there is nothing Senator Kyl can do to cancel
your loans, and you are responsible for repayment.
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“I filed a complaint against an employer,
but I haven’t heard anything from the EEOC.”
With proper authorization, Senator Kyl can check
on the status of your complaint.
“I am suing my former employer for discriminating
against me. What can the Senator do to help me?”
Under the rules of the Senate, Senator Kyl cannot
intervene in any court proceedings.
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“I have a complaint about my Section 8 housing,
but no one at HUD will look into it.”
Senator Kyl can forward your complaint to the agency
for its review and response.
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“I filed my application for permanent residence
over two years ago, and I haven’t heard anything from the
INS.”
The staff in both Phoenix and Tucson receive updates
of the INS processing times for the most common applications filed.
If your application is beyond the reported processing time, Senator
Kyl can contact the INS to check on the status of the application
and find out how much longer it will be until it is adjudicated.
“I have filed to become a United States
citizen. I have had my interview and taken my tests. All that
is left is to take the oath of citizenship. When will I be sworn
in?”
Senator Kyl can contact the INS and ask when it
is anticipated you will be scheduled to attend an oath ceremony.
“The INS is taking too long to process my
application. Can’t Senator Kyl tell the INS to get moving
on my case?”
It is not within Senator Kyl’s jurisdiction
to tell an agency what to do. It would not be fair for Senator
Kyl to ask the agency to process your application ahead of all
the others filed before yours. If there is a genuine emergency,
the agency has an established procedure for requesting expedited
processing.
“I am being deported, and I am going before
an immigration judge soon. What can the Senator do to help me?”
Senator Kyl cannot intervene in any court proceedings,
including hearings with immigration judges, under the rules of
the Senate.
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“I have received a notice from the IRS that
I underpaid my taxes three years ago. I think they are wrong.
Can the Senator look into this?”
With proper written authorization and the appropriate
supporting documentation, Senator Kyl can inquire with the IRS
about the reported underpayment. After receiving the inquiry,
the IRS Problem Resolution Office often asks if it can work directly
with the taxpayer, if he or she agrees, to resolve the problem.
“The IRS still maintains that I owe back
taxes. I am appealing that decision. Can the Senator help me?”
Senator Kyl cannot intervene in any court proceedings
under the rules of the Senate. He can only inquire about the status
of the appeal and request to be notified when a final decision
has been made.
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“I have filed a claim with Workers’
Compensation for a work-related injury. I haven’t heard anything
from them since my last doctor’s appointment.”
Senator Kyl can contact the OWCP office in San Francisco,
which handles Arizona claims, and inquire about the status of
the claim.
“I have questions about how my pension works.
Can the Senator help me?”
If you have checked the DOL web page and still have
questions, Senator Kyl can contact the agency on your behalf and
request that it provide clarification or explanation of your questions.
“The OWCP has denied my compensation claim.
I want Senator Kyl to help me get the compensation I deserve.”
It is not within Senator Kyl’s jurisdiction
to tell an agency what to do. In this case, he can contact OWCP
and inquire why the claim was denied, but he cannot tell the agency
to approve the claim.
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“My wife’s claim for a doctor’s
visit was denied by Medicare. Can the Senator look into this?”
With proper authorization from the constituent,
Senator Kyl can contact Medicare Part B and ask why the claim
was denied. It should be noted that there is an established procedure
for requesting a reconsideration of a decision.
“Medicare will not approve a request for
a wheelchair that I really need. What can the Senator do?”
Senator Kyl can contact CIGNA in Nashville, the
agency which processes durable medical equipment claims for Arizona,
and check into why the request has not been approved.
"I signed up for Medicare, but Medicare
does not show that I am enrolled. Can Senator Kyl help?”
Senator Kyl can contact the Social Security Administration,
the agency responsible for enrolling people into Medicare, and
inquire about this oversight.
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“I wish to join the miliary, but I have
been rejected for medical reasons. Can the Senator help me?”
With proper authorization and supporting documentation,
Senator Kyl can inquire about a constituent’s enlistment
with the military branch.
"I am not receiving the proper amount of
retired pay. Can the Senator look into this for me?”
Senator Kyl, with written authorization, can forward
information about this constituent’s problem to the DFAS
Cleveland Center for its review and response.
“I am experiencing difficulties with TRICARE
not covering treatment my doctor says I need.”
The Senator can inquire about this issue after the
constituent provides a written explanation of the problem and
supporting documentation.
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“I do not think I am receiving my mail in
a timely fashion. Will the Senator look into this?”
Consumers with complaints should first contact the
station responsible for their mail delivery. If you are not satisfied
with the station’s response, Senator Kyl can forward your
complaint to the USPS for its review and response.
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“I submitted a claim for disability benefits
several months ago, but I haven’t heard anything from the
SSA in quite a while.”
Senator Kyl can inquire with the SSA or with Disability
Determination Services, the state agency that does the medical
reviews for disability claims, about the status of the claim.
“My retirement benefit is not correct. Can
Senator Kyl help me?”
With proper authorization, Senator Kyl can inquire
with the agency and request a breakdown of how the retirement
benefit was calculated. Often, some of the worker’s earnings
were not reported to the SSA, and proof of those earnings can
be submitted to the SSA and a recalculation of benefits done.
“The SSA has denied my disability claim,
and I have appealed that decision. What can the Senator do to
help me?”
Senator Kyl cannot intervene in any court proceedings,
including hearings with Administrative Law Judges, under the rules
of the Senate. He can only inquire about the status of the appeal
and request to be notified when a final decision has been made.
“I have applied for disability, but it is
taking too long to process. I cannot afford to wait for my benefits.
Can Senator Kyl help me?”
It is not within Senator Kyl’s jurisdiction
to tell an agency what to do. It would not be fair for Senator
Kyl to ask the agency to process your application ahead of all
the others filed before yours. If there is a genuine emergency,
there are established procedures for requesting expedited processing.
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“I submitted my application for a passport
several weeks ago, and I’m leaving on my trip soon. Why haven’t
I received my passport yet?"
The San Francisco Passport Agency
processes passport applications filed by U.S. citizens residing
in Arizona. Senator Kyl can contact the Passport Agency to check
on the status of the passport if the normal processing time has
elapsed. If you need an expedited passport, you can pay additional
fees for processing and for express delivery to and from the passport
facility.
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“I have not heard from the VA regarding
my disability claim. I need to know the status of my claim.”
Senator Kyl can contact the VA to inquire about
the status of your claim. Please be aware that these types of
claims can take a long time to process.
“I am being denied care from the VA hospital
because of my income level. What can the Senator do to help me?”
The VA has instituted an enrollment system based
on priority categories established by law. With proper authorization,
Senator Kyl can ask the VA to review a constituent’s enrollment
category.
“I have a complaint about the way I was
treated at the VA hospital while there for a doctor’s visit.”
Upon receiving your written complaint, Senator Kyl
can forward it to the VA hospital for its review and response.
“I have been trying to get a copy of my
records from the NPRC with no luck. Can the Senator help me?”
With your written permission, Senator Kyl can request
a copy of your records for you.
“The VA is taking too long to process my
claim. Can’t Senator Kyl tell the VA to get moving on my
case?”
Senator Kyl does not have the legal authority to
tell an agency what to do. It would not be fair for Senator Kyl
to ask the agency to process your application ahead of all the
others filed before yours. If there is a genuine emergency, the
agency has an established procedures for requesting expedited
processing.
“My case has been pending at the Board of
Veterans Appeals for a long time. Can Senator Kyl ask the board
to make a decision on my case?”
Under the rules of the Senate, Senator Kyl cannot
intervene in any appeals process. He can only inquire about the
status of the appeal and request to be notified when a final decision
has been made.
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“My family member was denied a visa to come
visit me in the United States, but he was not told why his visa
was denied.”
Senator Kyl can send an inquiry to the post overseas
asking why the visa was denied.
For your information: The most common reason visitor visas
are denied is that the applicant did not provide sufficient evidence
that he or she is not an intended immigrant. The applicant must
show he or she will return home after the visit by providing proof
of ties to the home country. Some examples of documents which
can be used to prove ties are rent receipts, utility bills, letters
from employers, and bank statements.
“The immigrant visa petition I filed for
my wife has been approved by the INS, but I have heard nothing
further.”
After the INS approves an immigrant petition, it
is forwarded to the National Visa Center, which is responsible
for processing the affidavits of support associated with immigrant
petitions. Then the case will be sent to the American Embassy
or Consulate overseas which conducts the interview with the beneficiary
and, if approved by the consular officer, issues the visa. Senator
Kyl can inquire with the NVC or the post overseas as to the status
of your petition.
“It is taking too long to immigrate my spouse.
Can’t Senator Kyl tell the Consulate to issue the visa?”
It is not within Senator Kyl’s jurisdiction
to tell an agency what to do. It would not be fair for Senator
Kyl to ask the agency to process your application ahead of all
the others filed before yours. If there is a genuine emergency,
there are established procedure for requesting expedited processing.
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