Job Summary

The incumbent serves as the Director, CAO Advanced Business Solutions (CABS) Team, and is responsible for providing vision and leadership to an organization of over 50 staff specializing in the implementation and sustainment of enterprise-level business support applications and web hosting and development activities for the U.S. House of Representatives. Incumbent champions business process improvement activities as well as ensure compliance with House Information Resources IT governance policies and procedures. Establishes and facilitates disciplined change control procedures for CABS activities. Provide value added business systems support to the House community to include supporting application-specific help desks as well as the HIR Technical Call Center for problem resolution and customer assistance. Oversee Training plan development for CABS staff to serve as customer service advocates and subject matter experts across the CAO.

Provides technical oversight of House and CAO-level business applications, Ensures the development of strategic and tactical plans as they relate to the day-to-day management of supported systems and long-term replacement, migration and/or retirement strategies. Works closely with business owners and other HIR directorates to ensure effective and secure operations. Ensures supported systems meet or exceed requirements necessary to enable the CAO and House to receive clean audit opinions for its annual financial statements audit. Manages Audit activities related to the CABS directorate. Works aggressively to resolve outstanding audit findings in agreed upon timeframes.

Drives implementation and sustainment costs down while ensuring capabilities and services are not detrimentally affected. Leverage CAO business support applications.

Foster continuous business process improvement and innovation.

The incumbents pay grade and compensation level are determined based on applicable professional experience, job knowledge, past performance, proven leadership and management skills, assigned level of responsibility, and size and scope of the Area, in comparison to local market rates of pay for equivalent criteria within the applicable discipline.

The position has day-to-day supervisory/managerial responsibilities.

Primary Responsibilities/Duties:

- Support CAO strategic goals and initiatives; including new technologies and services.

- Work with business leaders and functional experts, determine technical requirements and provide consultation to customers on the technical basis of operating and planning for core COTS systems.

- Define, develop and communicate best practices and procedures used by CABS team members to maximize the quality of CAO delivered solutions.

- Provide vision, leadership, planning, project coordination and management for business applications development and implementation activities; establish standards to include short and long term implementation standards for the COTS systems.

- Develop technical talent and depth within CABS for supported business applications throughout all SDLC phases. CABS is the key enabler to bridge the business (functional) and system (technical) requirements that leads to an efficient and effective solution for all customers.

- Monitor and track directorate programs and related project activities. Follow established CAO Governance policies and procedures to include Systems Development Lifecycle (SDLC), Configuration Management (CM), Enterprise Architecture (EA), and Project/Portfolio Management.

- Foster and maintain positive relationships with CABS customers, serve as an interface between internal/external customers and functional team members to ensure effective definition of and delivery of services and capabilities. Enhances customer knowledge and understanding of CABS services.

- Oversee the establishment and implementation of quality plans and software configuration procedures for CABS supported technologies and CM managed items.

- Assist with the analysis of any change requests (configuration management) for the user community, e.g., request for changes to baseline application functionality, development of custom reports and potential impact of user business processes when application patches are applied.

- Analyze computer software processing which addresses a wide range of capabilities including business and record management functions.

- Perform other official duties as assigned.

Requirements:

Proven government and/or private sector information technology experience with emphasis on business information and solution processing needs of large, multi-divisional organizations.

- Bachelor’s degree in a discipline related to the position or an equivalent level of professional work experience.

- Minimum of seven (7) years experience in COTS Systems (Lawson, PeopleSoft, SAP or Oracle). . Provide guidance in the administration and operation of new application software, integration and installation is essential.

- Proven ability to identify and proactively address problems/potential risks and implement timely solutions. Ability to approach each problem situation with a clear perception of organizational and political reality.

- Establish and maintain working relationships with internal organizational units (e.g., other program areas and staff support functions). Build and strengthen internal contact support bases to derive optimal solution. Engage senior level management buy-in for continued success.

- Proven successful change management and change leadership experience is critical to the position.

- Work experience verifies a strong foundation in software/systems development principles and techniques.

- Required ability to successfully manage multiple projects in a deadline driven environment.

- Thorough knowledge of the legislative environment, U.S. House of Representatives preferred.

- Experience in strategic planning, budgeting, and team building.

- Demonstrated creative approaches for technologically supporting unique customer interactions and insight.

- An effective change agent with an established record of improving services to internal and external customers.

- Proven experience in strategic planning and initiating goals; empowering subordinates, tracking multiple projects through delegation, and holding people fully accountable for what they do or accomplish.

Applicant Instructions:

Qualified candidates please submit your resume online at www.house.gov (see employment opportunities, ref. announcement# CABS-005-08) or fax a cover letter and resume to 202/226-7514.

Disclaimer:

All applicants will be considered without regard to race, color, national origin, religion, sex (including marital or parental status), disability, or age.