Chicago, January 22, 2002
by Lisa Parker
NBC 5, Chicago
Once again, Chicago truly is the "Second City" and is the second hardest
hit when it comes to identity theft. Only Los Angeles has a higher rate
of this crime. Identity theft victims are sucked into a morass of
tail chasing: forget having time to find the thief, it's hard enough to
keep up with clearing your own credit record. But now, an Illinois legislator
backs a bill to help consumers fight back. In the life of most consumers,
these are the routine things: shopping, dining out, buying on the Internet,
and hooking up phone service. Routine, but as it turns out, risky for the
fastest-growing white-collar crime in America. "It is strange: you
had something taken from you, but there was nothing you could do to prevent
it," said Chicagoan Greg Hines. "And you didn't even know it happened."
Greg Hines and his wife, NBC 5 contributor Sandy Goldberg, got the bad
news from an alert credit card company. "They said, there are some
charges that are suspicious on your account," Greg said. "Are you making
these charges?" With totals in the thousands, Hines said they weren't
his. The couple said they spent weeks trying to unravel the mess.
"I’ve watched stories of people it happened to and thought, oh those poor
people," Sandy said. "And then you discover exactly what they're going
through." The same thing some 750,000 Americans go through every
year and it seems the stories just keep getting worse: for example, last
fall, 29 employees of one small Wisconsin company all had their identities
stolen at roughly the same time. It's suspected someone on the inside,
perhaps at an insurance company, gave out the information, but investigators
said it will be tough to trace. And making it even tougher for consumers
to fight this crime is a recent Supreme Court decision that ID theft victims
get only two years from the time the fraud occurred to sue credit agencies
that mishandled their information. Many advocates fear this is not enough
time. "I think before you understand what's going on, put pieces
together and get legal help... You may need longer than that to get your
feet on the ground," said Illinois Congresswoman Jan Schakowsky. She wants
to turn the clock back in favor of consumers with "The Protect Victims
of Identity Theft Act of 2001." "What this says is, given due diligence,
you can file a suit within two years of knowing when your identity is stolen,"
Schakowsky explained. The impact in the Chicago area is significant.
In just the first six months of last year, the number of identity theft
complaints by credit card fraud, 698; by unauthorized phone or utility
services, 315; and bank fraud, 204. In Hines' effort to set his name
straight, he and Dr. Goldberg said they're doing everything in their power
to stop the paper trail. The kind of trail we all create, simply by living
our lives. "We use cash basis now and we bought a shredder for all
the mail that comes in," said Sandy. "We wouldn't even think about making
a purchase over the phone that involved giving out a credit card."
Not so long ago, there was no central agency for victims to turn to, but
that is starting to change. The Federal Trade Commission maintains a webpage
<http://www.consumer.gov> devoted entirely to ID theft.
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