FSA
Ombudsman |
Hurricane
Information |
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The Federal Student Aid Ombudsman of the Department of Education
helps resolve disputes and solve other problems with federal student
loans.
For more information on the Ombudsman’s office, and to view
our brochure, see About the Ombudsman.
Follow these steps to help resolve problems
with your student loan:
- You have a question about your student loan. Here are some tips
for learning about your loan.
- You have a problem with your student loan. Take steps to resolve
it yourself.
- Your efforts to resolve the problem yourself did not succeed.
Prepare the materials you
will need to get help from the Ombudsman's Office.
- Contact the Ombudsman's Office
for assistance.
- Understand what you can
expect to happen after you contact the Ombudsman.
- Avoid having a problem
in the future.
This site also provides tools and
checklists as well as other resources to help you resolve your
problem.
Note: For information on applying for a student loan, see the Applying
section of the FSA Student Portal .
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