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What exactly is casework?
Casework can be defined as the assistance provided at the request, and on behalf of, Georgians in their dealing with federal agencies. Photo of Congressman Deal with constituentTypically Casework involves individuals, groups with a common concern, or small businesses, and can include a problem, grievance, question of eligibility, need, or other tangible interest or benefit to these groups.The basis for this service by my office can be found in the first sentence of the Constitution: "We the people of the United States in order to form a more perfect Union... establish justice...promote the general welfare....." Certainly there is little doubt that the casework function in my office will promote the general welfare of those Georgians seeking my assistance.

What is not casework?
As a federal representative in the United States House of Representatives, I have the ability to address the concerns of my constituents if they are encountering problems associated with the federal government or a federal agency. Examples of federal agencies are listed below:
  • Immigration and Naturalization Service · Department of State
  • Internal Revenue Service · Social Security Administration
  • Veterans Administration · United States Military
If you have any questions as to whether or not your concern is a matter which is best addressed by my office. Please go to the official White House web site for clarification. Unfortunately, due to the separation of the legislative and judicial branches of government, members of Congress cannot intervene in matters which are involved in criminal and civil legal cases. Examples of these types are listed below:
  • Legal Issues
  • Child custody issues
  • Divorce cases
Additionally, certain cases which involve Georgia state agencies are not under my direct jurisdictional authority to intervene as a member of the federal government. Examples of these types are listed below.
  • State Revenue taxes
  • Child support services
  • Private Insurance claims
If you are having problems associated with a Georgia State agency, you should contact the office of the Governor of Georgia.

Getting Started
1. Print and fill out the Privacy Release Authorization Form
2. Fill out Case Sheet
3. Gather any other necessary documentation and background information that is relevant to your case.

Finally, contact me! All casework is handled in one of my three state offices. It is therefore best that you either come into the office or mail copies of your information directly to one of my state offices. Click here to find out which office is closest to you. Once all the necessary information has been collected, my office will be able to contact the appropriate federal agency on your behalf and initiate a Congressional inquiry. My office will keep you updated as to the progress in your case. Please understand that my office will only be able to address issues within the current confines of the laws and regulations of the United States.

If you are having a problem involving a Federal Agency, please contact the district office for your county after printing and completing the Privacy Release Authorization Form.

Capital
 2133 Rayburn House Office Building
Washington, DC 20515-1009
(202) 225-5211
P.O. Box 1015
Suite 520, Wachovia Center
340 Jesse Jewell Parkway
Gainesville, GA 30503
(770) 535-2592
 Suite 108
415 E. Walnut Avenue
Dalton, GA 30721
(706) 226-5320
Suite 102
108 W. LaFayette Square
LaFayette, GA 30728
(706) 638-7042

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