A: Customers have the right to use any telephone carrier they choose and to change carriers whenever they wish. It is important for customers to select their own telephone company because different companies charge different rates. Slamming, or switching a consumer's telephone carrier without his or her knowledge or consent, is prohibited by the Federal Communications Commission. The Commission enforces this activity by investigating individual complaints and patterns of slamming practices and punishes those who slam. For more information please visit the FCC Web Site or contact the FCC at (800) 225-5322.

These are considered general guidelines regarding "slamming". If your particular problem or question was not addressed and you need additional assistance, please go to my casework section or contact my office.